Frequently Asked Questions
Everything you need to know about our Japanese-inspired home goods and shipping policies.
What is the philosophy behind Tortoise General Store products?
Our collection focuses on 'slow life' aesthetics, featuring high-quality Japanese craftsmanship, functional design, and items that grow more beautiful with age and use.
How do you handle shipping for fragile home goods?
We take extreme care in packaging ceramics and glassware. Each item is wrapped in protective materials and secured in double-walled boxes to ensure safe arrival at your doorstep.
Do you offer international shipping?
Yes, we ship our curated home goods worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of the items.
What is your return policy for home decor?
We accept returns on unused items in their original packaging within 14 days of delivery. Please note that certain handcrafted or custom items may be final sale.
How should I care for my handcrafted wooden and ceramic items?
Most of our products come with specific care instructions. Generally, we recommend hand-washing artisanal ceramics and occasionally oiling wooden kitchenware to maintain its luster.
Are the items sold at Tortoise General Store authentic?
Absolutely. we work directly with artisans and reputable manufacturers primarily from Japan to ensure every piece is authentic and reflects traditional craftsmanship.