Returns & Exchanges
At Tortoise General Store, we want you to be completely satisfied with your home goods. If you are not happy with your purchase, you may return eligible items in their original condition within 14 days of delivery.
Initiate Your Request
Contact our customer service team with your order number and the reason for return to receive a Return Authorization.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our warehouse facility.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing